If you’re living in Austria and looking for a reliable alternative to Amazon, OTTO Austria might be worth your attention. In this post, I’ll share my personal shopping experience and give an honest review of the platform’s strengths and weaknesses.
What is OTTO Austria?
OTTO Austria (ottoversand.at) is the Austrian branch of the German e-commerce giant OTTO Group. Formerly known as UNITO GmbH, it was officially rebranded as Otto Austria Group in 2024 to strengthen the brand’s local identity.
The platform offers a wide range of categories including:
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Home and furniture
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Electronics and appliances
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Fashion for men, women, and kids
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Baby products
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Office and outdoor equipment
The website is clean, modern, and mobile-friendly, with multiple language and payment options.
My Shopping Experience
I placed an order for a coffee machine and a small writing desk. The ordering process was smooth:
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I added items to the cart and proceeded to checkout.
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Payment options included PayPal, Klarna, and credit card.
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I received email confirmation and tracking info through Hermes, the delivery partner.
Delivery:
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The coffee machine arrived within 3 business days.
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The furniture took around a week and required scheduling.
Pros:
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Everything arrived intact.
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The Hermes courier was professional and helpful.
Cons:
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Delivery tracking updates were delayed.
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Scheduling delivery for furniture was not very flexible.
What Do Other Users Say?
According to reviews on Trustpilot and Reddit, opinions about OTTO Austria are mixed.
Positive comments include:
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A wide product selection
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Trusted German brands
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Local return options
Negative comments include:
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Poor customer service response times
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Issues with Hermes shipping (delays or damage)
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Occasional billing or order update lags
Pros and Cons Summary
Pros:
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Wide range of products
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Secure and flexible payment options
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Reasonable delivery time
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Easy returns (especially within Austria)
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German brand quality
Cons:
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Slow or unresponsive customer service
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Delivery tracking can be unreliable
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Furniture delivery needs to be scheduled in advance
Final Thoughts
OTTO Austria is a solid choice if you’re living in Austria and want to explore an alternative to Amazon. The site is easy to use, offers a broad product range, and supports secure payment options. I recommend trying it out, especially during discount seasons.
Tip: New users often receive a welcome discount after signing up — wait for the promo email before your first order!
Official website: https://www.ottoversand.at
